Online Casinos Customer Service and Support
Online Casino Customer Support
What You Need to Know
Online casinos customer service and support is one of the main points we highlight as a defining element when choosing a online casino to gamble. It is important to keep in mind that a good customer service and support system is needed in order for us to recommend the site. Customer service is important, because it often improves a player’s gaming experience. Players might have all kinds of issues, concerns, or inquiries, so having a professional customer support staff is essential to providing a satisfactory playing experience.
Customer representatives need to be knowledgeable, fluent, friendly, and helpful. If any of those four elements are missing from the customer support staff, then your gaming experience may not be positive. Whatever the question or concern you have, it’s important to have the person on the other end of the live chat, email, or phone provide helpful answers in a timely fashion.
3 Easy Steps to Solving Online Casino Complaints
Are you having problems while playing at an online casino? Follow these easy steps to help you solve any problems or issues that you may encounter when playing at an online casino:
Visit the casino Website
Sign in to your online casino account
To communicate with the customer service staff, you’ll need to go to the online casino homepage. Sign in to your player account. If you don’t have an account, register through the signup page. This requires no obligation, though you might receive a free no-deposit bonus. Once signed in, find the casino’s customer service information.
We provide contact information for 40 top online casinos below.
Choose Customer Support Method
Email, phone, live chat?
Most online casinos have a contact email, a live chat feature, and one or more toll-free phone numbers. Many casino sites have a “contact page” which contains all of the various ways you can contact the site. Select the option for you. The call center and Live Chat features provide instant feedback, while email inquiries can take anywhere from a few minutes to hours, depending on the site.
When dealing with a new representative, write down the person’s name, so you can refer back to the conversation later. This is especially useful if you have a troublesome call.
Getting your Questions Resolved
Have all your information ready to speed up the process
Once you’ve chosen a customer service method, ask your question or file your complaint. Have your account information ready, in case the customer service personnel need to verify your identity. If your question involves your first withdrawal, keep in mind that first payouts sometimes take a little longer than stated, because of a need to verify your identity. If your question involved a deposit bonus, no-deposit bonus, or free chip promotion, have your bonus code ready.
Many online casinos require you to send a coupon code to the cashier before receiving the bonus, though this is not a universal requirement.
How Are Disputes Resolved?
Online casino disputes happen. If you have a dispute, follow common conflict resolution tactics to have the best experience. Sometimes, an online casino’s staff and management are unreasonable. They might cite the Terms and Conditions page. If so, hang up, read through the T&C page, and call back with a better understanding of your situation. If you think a site has unfair terms of use, you might be using the wrong online casino.
Go to a players online forum like Ask Gamblers. See what the aggregate rating for the casino is. Read the list of complaints and see if your experience is common for that site. If problems persist, post a question or complaint at Ask Gamblers.
Many online casinos have employees monitor such sites and provide answers and assistance. If the site’s representatives are helpful, remember to leave feedback which gives the site a good review. This helps other gamblers find the right sites, while helping out the business you prefer.
Helpful Tips
- Don’t be provoked into an emotional response.
- Ask questions and get additional information, this helps you gauge how helpful a staff member is.
- Don’t treat the dispute resolution as a zero-sum game.
- Compromise or the appearance of compromise is often helpful.
- If you’re on a toll-free number or in a Live Chat, time is on your side.
- Remain patient and follow-up any responses with further questions.
- Make the customer service rep’s job easier and your task will be easier.
Customer Service Information
The table below provides customer service information for dozens of the best online casinos. Those who want to learn more can read our review of each online casino or contact the site’s customer representatives themselves.
OFRC Gold Certified Casinos
| Casino | Contact Number | Customer Support Email | Live Chat |
|---|---|---|---|
| 888 Casino | 1-855-218-6234 | [email protected] | Yes |
| Slots.lv | 1-877-263-6422 | [email protected] | Yes |
| Bovada | 1-888-263-0000 | [email protected] | No |
| Golden Lion Casino | +1 888 959 44 28 | [email protected] | Yes |
| BetOnline Casino | 877-238-5692 | [email protected] | Yes |
| Cafe Casino | +1 888-364-1850 | [email protected] | Yes |
| Jackpot City Casino | 1-800-890-3304 | [email protected] | Yes |
| Betway Casino | +44-808-238-9841 | [email protected] | Yes |
| Black Diamond Casino | None | [email protected] | Yes |
| Ignition Casino | +1 855-370-0600 | [email protected] | Yes |
| Magic Red Casino | +35 622-585-000 | [email protected] | Yes |
| Sportsbetting.ag | 1-888-843-9027 | [email protected] | Yes |
OFRC Silver Certified Casinos
| Casino | Contact Number | Customer Support Email | Live Chat |
|---|---|---|---|
| 32Red Casino | +1 866-902-0499 | [email protected] | Yes |
| 5Dimes Casino | +1 800-258-7192 | [email protected] | Yes |
| Aladdin’s Gold | +1 866-465-7285 | [email protected] | Yes |
| Bodog Casino | 1-877-263-6422 | https://www.bodog.eu/?pushdown=contact-us | No |
| BoVegas Casino | +1 347-778-0761 | [email protected] | Yes |
| Club World Casino | 1-888-671-2855 | [email protected] | Yes |
| Desert Nights Casino | +1 657-208-5478 | [email protected] | Yes |
| Intercasino | 1-866-687-7926 | [email protected] | Yes |
| Joe Fortune | 1-800-989-024 | https://www.joefortune.com/support?pushdown=contact-us# | Yes |
| Ladbrokes | +44 800-0321133 | [email protected] | Yes |
| Las Vegas France | +506-283-0061 | [email protected] | Yes |
| Lincoln Casino | +1 888-234-7217 | [email protected] | Yes |
| Lucky Red Casino | +1 866-513-0857 | [email protected] | Yes |
| Miami Club Casino | 1 888-492-9311 | [email protected] | Yes |
| Party Casino | 1(866) 232-6004 | i [email protected] | Yes |
| Sloto Cash Casino | +1 888-492-9309 | [email protected] | Yes |
| Spin Palace Casino | +61 1 8001 8453 | [email protected] | Yes |
| William Hill | 00 800 3551 3551 | [email protected] | Yes |
| Bet365 Casino | +1 866-273-0933 | [email protected] | Yes |
OFRC Bronze Certified Casinos
| Casino | Contact Number | Customer Support Email | Live Chat |
|---|---|---|---|
| Casino.com Casino | +350 200 44793 | [email protected] | Yes |
| Casino Mate | 1-800-320-7769 | [email protected] | Yes |
| Drake Casino | +599 (9) 733-1206 | [email protected] | Yes |
| Emu Casino | +61 2 8006 4933 | [email protected] | Yes |
| GDay Casino | No | [email protected] | Yes |
| Planet7 Casino | +1-888-402-2065 | [email protected] | Yes |
| Roxy Palace Casino | +44 800-7314292 | [email protected] | Yes |
| Royal Vegas Casino | 1-866-745-2415 | [email protected] | Yes |
| Slotland Casino | No | [email protected] | Yes |
